terms of service

Purchase Orders

On occassion, we do offer sale prices for PO’s. Additionally, we generally ship via UPS, however
we will generally negotiate shipping arrangements upon request.

Payment Options

We currently accept cash, checks, & money orders. We will be accepting credit card payment
soon, so please ask about this option at the time of purchase if you prefer this option.

The check must be in U.S. funds drawn on a U.S. bank.
A $20 fee will be charged for returned checks.

No “starter” checks will be accepted. Your name must be pre-printed on the check.

Your physical address and telephone number must also be pre-printed or hand written onto the
check. No PO Box addresses accepted.

If we are unable to get an immediate approval from the check guarantee service, we reserve the
right to decline the order or deposit the check and wait 3 full weeks to give it adequate time to
clear before shipping the order.

Shipping Options

With freight carrier shipments, inside delivery and installation is not available. It is the receiver‘s
responsibility to unload and install product(s).

Orders are shipped by UPS Ground in most cases. UPS does not deliver to P.O. Boxes so you
must list a valid street address with your order.

Other shipping methods are available such as UPS Next-Day or Two/Three-Day delivery and UPS
Global/International delivery. You pay shipping costs for these methods, which are based on the
weight and destination. Simply enter your order online and you will be presented with all
shipping options that we can do so you can choose between price and speed of delivery. By
indicating a special delivery method, you are giving us authorization to charge you for this
service. Please be aware that orders placed after 12:00 noon EST (9:00 am PST) will usually go
out the following business day.

UPS does not deliver on weekends or holidays. Do not include these days when estimating your
expected delivery date.

There is no guarantee that your order will go out the day you order. If you have specified a One,
Two, or Three Day delivery and are placing the order after 1pm EST, it is likely your order will
be shipped the following business day.

Damages and Shortages

Merchandise damaged during shipping or shortages (missing items) must be reported to Texas
Strength Systems within 24 hours of receipt. We will contact the shipping company for visual
inspection of the merchandise and box. We will then replace any confirmed damaged or missing
merchandise.

Inspect all merchandise at the time of delivery before signing off with driver.

Damage occurring during shipment must be noted with the delivery driver in order to file a claim
for damages. Failure to do so may result in a claim being rejected.

Keep all original cartons and merchandise as received

Damage claims must be filed with the freight carrier before we can replace lost or damaged
merchandise.

Return Policy

All returns and exchanges are welcomed by Texas Strength Systems. Just return the item with
notation of all your information and instruction regarding your exchange or refund. Full credit
will be issued for merchandise returned within 7 days of your receipt of shipment. A 25%
restocking fee will be applied to returns after 7 days. Please note, a 25% restocking fee is applied
to all equipment returns.

Custom made or custom order products may not be returned.
With the exception of shipping errors, refunds or credits are not issued for shipping charges.

No other warranty written or implied exists. Manufacturer‘s Warranty claims must be addressed
to the manufacturers.

Powerlifting Gear Return Policy

All Gear to be returned must meet these guidelines in order to be accepted:

•Merchandise must returned within 7 days of receipt of shipment
•Merchandise must not be visibly worn. (We will be unable to restock for resale)
•Merchandise condition must be in the same conditions as received. (ex: odor free, liniment free,
baby powder free, chalk free etc.)

Send all returns to the following address:

Texas Strength Systems
13119 Regency Bend
San Antonio, TX 78249